PRIVACY
AND YOUR RIGHTS
Asking for help can be tough, especially if you're involved in activities that might not be legal. For people using substances and their loved ones, reaching out to health services can feel risky. It’s tempting to hold back details, but over time, this can impact your well-being.
At QuIHN, we prioritise building trust so you can make the best decisions for yourself. We’re here to provide a safe, private space to discuss your physical, mental, and emotional health. Confidentiality is critical to us, and we’ll always be transparent about if, how, and when we share information with others. In rare cases where the law requires us to share, such as child protection concerns, self-harm threats, or legal requests, we work to minimise the impact on you while maintaining quality support.
Otherwise, we’ll always ask for your consent before sharing your information. Internally, we may use your details to plan your care or determine eligibility for our services, but your privacy and respect are our top priorities. If you ever feel your privacy has been breached, we’re here to listen
We are always striving to do more
Through collaboration with policymakers, community leaders, and harm reduction allies, we challenge stigma and promote evidence-based practices that prioritise health and well-being. Our advocacy focuses on creating safer environments, increasing access to life-saving services, and empowering individuals to make informed choices. By addressing systemic barriers and advocating for change, we aim to build a community where every person feels supported, valued, and heard.
At QuIHN, our vision
and purpose is simple
yet powerful:
Make a difference.
QulHN's vision is for a world where all people who use substances can reach their full potential and the health and well-being outcomes of our communities are maximised.
We are driven by a mission to provide high-quality, innovative services that empower, include, and support individuals at every stage of their drug use journey.
QulHN's vision is for a world where all people who use substances can reach their full potential and the health and well-being outcomes of our communities are maximised.
We are driven by a mission to provide high-quality, innovative services that empower, include, and support individuals at every stage of their drug use journey.
Our purpose is to stand beside vulnerable people, their families, and communities across Queensland who are experiencing or at risk of harm due to substance use. We are committed to advancing the dignity, health, and well-being of marginalised or excluded populations, ensuring that every individual we serve is treated with respect and compassion.
Through our services we strive to contribute to the elimination of drug overdoses, hepatitis C incidence, physical and mental health and well-being increased, quality of life improved, and individual potential realised. Regardless of where people are at in their journey, our services are provided with respect, nonjudgement, and self-agency, and through this, we create a sense of belonging and safety.
Our Quality Aims:
To provide high quality innovative services that empower, include and support people at any stage of their drug use.
To deliver specialist services relating to the illicit use of drugs by responding to the diverse needs of clients and the wider community in Queensland.
To effectively address the needs of the community with which we work and enhance client satisfaction.
To provide high quality health care services with a particular focus on supporting those with substance use and mental health concerns.