CALL: 1800 172 076

CONTACT  US  

Do you need to get in touch? We're all about building connections and are here to help you reach the right person on our team.

Feedback, compliments or complaints? Click here

SEND US A MESSAGE

Please fill out the form, and someone from our team will get back to you as soon as possible.

If you're in need of emergency assistance, please call 000 immediately.

For confidential support, you can also reach out to:

Lifeline Australia
Crisis support and suicide prevention
Call or text: 13 11 14
Lifeline Crisis Online Chat

Beyond Blue
Support for anxiety, depression, and suicide prevention
Call: 1300 22 4636
Beyond Blue Online Chat

Alcohol and Drug Information Service (ADIS)
Confidential alcohol and drug support
Call: 1800 177 833

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Important: This inbox is not monitored for medical emergencies.
If you need immediate assistance, please seek medical care.

FEEDBACK, COMPLIMENTS & COMPLAINTS

We value your voice and your experience with QuIHN. ou can use this form to share feedback or ideas, tell us what we’re doing well, raise a concern or make a complaint. Your feedback helps us understand what’s working and where we can improve. You can choose to share your name and contact details, or submit the form anonymously if you prefer.

If your feedback is urgent or you feel unsafe, please contact QuIHN by phone or speak to a staff member directly.

A few important things to know

  • Giving feedback or making a complaint will not affect your access to QuIHN services

  • We treat feedback and complaints with respect and confidentiality

  • Feedback helps us improve our services for everyone

  • You can ask a support person, friend, or staff member to help you complete the form if you want

What happens after I submit the form?

We review all feedback and complaints carefully. If you raise a concern or complaint:

  • We will listen to what happened and what you would like to happen next

  • We aim to respond within 30 days 

  • We will keep you informed if follow-up is needed

If you’re not satisfied with the outcome, you can ask for your feedback or complaint to be reviewed again.

How this form works

  • This is one form for feedback, compliments and complaints

  • You’ll be asked a few short questions so we understand your experience

  • If you ask to be contacted, a staff member will follow up with you

  • If you don’t want follow-up, you can submit anonymously

QUICK LINKS

If you're in need of emergency assistance, please call 000 immediately. For confidential support, you can also reach out to:

Lifeline Australia
Crisis support and suicide prevention
Call or text: 13 11 14
Lifeline Crisis Online Chat

Beyond Blue
Support for anxiety, depression, and suicide prevention
Call: 1300 22 4636
Beyond Blue Online Chat

Alcohol and Drug Information Service (ADIS)
Confidential alcohol and drug support
Call: 1800 177 833

Family Drug Support Australia
Support for family and friends of a person using alcohol or other drugs
Call: 1300 368 186

Qld Pharmacotherapy Advice and Mediation Service (QPAMS)
A peer-based service supporting people on pharmacotherapy treatment in Queensland. Provides information and support for methadone, buprenorphine, or other opiates treatment and referrals to clinics
and GPs for further treatment.
Call: 1800 175 889

Information about Hepatitis C – Testing and Treatment
This campaign was created with and for people who inject drugs, offering resources on Hepatitis C testing and treatment.